Terms of Service 

Last updated: 22nd August 2026

Legal Entity & Contact Information

Marlowe is a brand operated by Marlowe Made Ltd, a company registered in England and Wales (company number 17398627), with registered address 52 Collins Meadow, Harlow, Essex, CM19 4EW, United Kingdom. If you have questions regarding these Terms, please contact us at hello@marlowemade.com.

Overview

The terms "we", "us" and "our" refer to Marlowe (operated by Marlowe Made Ltd). Marlowe operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Marlowe is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 — Access and Account

You must be at least 18 years old to use our Services or purchase products.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We have made every effort to provide an accurate representation of our products in our online store. Please note that colours or product appearance may differ from how they appear on your screen due to your device and its settings.

We do not warrant that the appearance or quality of any products purchased will meet your expectations or be identical to how they are depicted online. All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit quantities offered.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Marlowe reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Marlowe confirms acceptance. Please review your order carefully before submitting.

Your purchases are subject to return or exchange solely in accordance with our Return and Refund Policy. You represent and warrant that your purchases are for your own personal use and not for commercial resale.

Section 4 — Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as confirmed in your order confirmation email. Prices do not include VAT, as Marlowe is not currently VAT registered. Posted prices do not include shipping, handling, customs or import charges unless expressly stated.

You agree to provide current, complete and accurate purchase, payment and account information. You represent and warrant that the payment information you provide is true and complete, and that you are authorised to use the chosen payment method.

Section 5 — Shipping and Delivery

We currently ship within the UK only. We are not liable for shipping and delivery delays caused by shipping carriers or events outside our control. All delivery times are estimates only. Once we transfer products to the carrier, title and risk of loss passes to you.

Section 6 — Intellectual Property

Our Services, including all trademarks, brand elements, text, images, graphics and the design and arrangement thereof, are owned by Marlowe, its affiliates or licensors, and are protected by UK and international copyright and other intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works from any material on the Services without our prior written consent. Marlowe's names, logos, and designs are trademarks of Marlowe. Shopify's name and logo are trademarks of Shopify.

Section 7 — Optional Tools

You may be provided access to third-party tools as part of the Services, which we do not control or monitor. Such tools are provided "as is" without warranties, and we accept no liability arising from your use of them.

Section 8 — Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the content or practices of any third-party sites, and accessing them is at your own risk.

Section 9 — Relationship with Shopify

Marlowe is powered by Shopify, which enables us to provide the Services to you. Any sales you make in our store are made directly with Marlowe. Shopify is not responsible for any aspect of sales between you and Marlowe.

Section 10 — Privacy Policy

All personal information we collect is subject to our Privacy Policy. By using the Services, you acknowledge that you have read it.

Section 11 — Feedback

If you submit reviews, suggestions, or other feedback, you grant us a perpetual, worldwide, royalty-free license to use it for any purpose, including commercial use. You warrant that your feedback is your own and does not infringe any third party's rights.

Section 12 — Errors, Inaccuracies and Omissions

Occasionally the Services may contain typographical errors or inaccuracies relating to product descriptions, pricing, or availability. We reserve the right to correct these and to cancel orders affected by inaccurate information, even after an order has been submitted.

Section 13 — Prohibited Uses

You may not use the Services for any unlawful purpose, to infringe intellectual property rights, to harass or harm others, to transmit false information, to send spam, or to use bots, scrapers, or AI tools to access the Services without authorisation. We reserve the right to suspend or terminate your access at any time for violation of these Terms.

Section 14 — Agents

This section applies if you deploy an "Agent" (autonomous or semi-autonomous software) to access or interact with our Services. Any Agent must identify itself as such in its requests, must not conceal that it is automated, and must not attempt to bypass measures intended to distinguish human from automated use.

Section 15 — Termination

We may terminate your access to the Services at any time without notice; you remain liable for amounts due up to the date of termination. Provisions that by their nature should survive termination (including Intellectual Property, Limitation of Liability, and Indemnification) will continue to apply.

Section 16 — Disclaimer of Warranties

The Services and products offered through them are provided "as is" and "as available," without warranties of any kind, express or implied, except as required by law. Nothing in this section excludes or limits any right you have as a consumer that cannot lawfully be excluded, including your statutory rights under the Consumer Rights Act 2015.

Section 17 — Limitation of Liability

To the fullest extent permitted by law, Marlowe and its directors, officers, employees and agents shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products purchased through them. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited under English law.

Section 18 — Indemnification

You agree to indemnify and hold harmless Marlowe and its affiliates from any claims or liabilities arising from your breach of these Terms, your violation of any law, or your use of the Services.

Section 19 — Severability

If any provision of these Terms is found unlawful or unenforceable, that provision will be severed, and the remaining provisions will continue in full effect.

Section 20 — Waiver; Entire Agreement

Our failure to enforce any provision shall not constitute a waiver of it. These Terms, together with our Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and Marlowe.

Section 21 — Assignment

You may not assign or transfer these Terms without our written consent. We may assign or transfer these Terms without notice to you.

Section 22 — Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. You and Marlowe agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Section 23 — Headings

Headings are included for convenience only and do not affect the interpretation of these Terms.

Section 24 — Changes to Terms of Service

We may update these Terms at any time by posting changes to our website. Your continued use of the Services following any changes constitutes acceptance of those changes.

Section 25 — Contact Information

Questions about these Terms should be sent to hello@marlowemade.com

Marlowe (operated by Marlowe Made Ltd)
hello@marlowemade.com
52 Collins Meadow, Harlow, Essex, CM19 4EW, United Kingdom
Company number: 17398627
VAT number: Not applicable — Marlowe is not currently VAT registered